Terms and Conditions for Luxury City Tours
Welcome to our online platform for luxury city tours in Dubai and Abu Dhabi. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you and our service. Your access to and use of our online platform and the luxury city tours offered are conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of the terms, you may not access the service.
2. Tour Bookings and Payments
- 2.1 Booking Confirmation: All tour bookings are subject to availability and reconfirmation. A booking is considered confirmed only upon receipt of full payment and issuance of a booking confirmation by our service.
- 2.2 Payment: Full payment is required at the time of booking for all tour packages. We accept various payment methods as indicated on our booking form. All prices are quoted in the currency specified on our website.
- 2.3 Pricing: Tour prices are subject to change without prior notice, although prices confirmed at the time of booking will be honored. Prices include only what is explicitly stated in the tour package description.
3. Cancellations and Refunds
- 3.1 Customer Cancellations:
- - Cancellations made 72 hours or more before the scheduled tour departure are eligible for a 90% refund.
- - Cancellations made between 24 and 72 hours before the scheduled tour departure are eligible for a 50% refund.
- - Cancellations made less than 24 hours before the scheduled tour departure, or no-shows, are non-refundable.
- 3.2 Service Cancellations: While rare, we reserve the right to cancel or reschedule tours due to unforeseen circumstances, including but not limited to, extreme weather, safety concerns, or operational issues. In such cases, you will be offered an alternative tour date or a full refund.
- 3.3 Refund Process: Refunds will be processed within 10-15 business days of the cancellation request being approved, and will be issued via the original payment method.
4. Participant Conduct and Responsibility
- 4.1 Adherence to Instructions: Participants must follow instructions from tour guides and staff at all times for their safety and the smooth operation of the tour.
- 4.2 Personal Belongings: Our service is not responsible for any loss, damage, or theft of personal belongings during the tour.
- 4.3 Health and Fitness: Participants are responsible for ensuring they are in suitable physical condition for the chosen tour. Please inform us of any medical conditions or special needs at the time of booking.
5. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and tour descriptions, is the property of our service or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written consent.
6. Limitation of Liability
Our service acts only as an agent for the various providers of travel components featured in our tours (e.g., transportation, attractions). We are not responsible for any act, omission, neglect, delay, or default of any third-party providers. Our liability for any claim arising out of or in connection with the tours shall be limited to the amount paid by you for the tour.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts of Dubai.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will indicate that changes have been made by updating the content on this page. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions.
9. Contact Information
For any questions regarding these Terms and Conditions, please contact us through our online platform's contact form. Our physical address is available upon request for official correspondence.