Privacy Policy

Welcome to our luxury city tours platform. We are committed to protecting your privacy and ensuring you have a positive experience while using our site to discover and book exquisite tours in Dubai and Abu Dhabi. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information to provide and improve our services, facilitate bookings, and enhance your experience.

• Personal Data Provided by You:
  • Contact Information: Name, email address, phone number, and postal address (for invoice or critical communication purposes).
  • Booking Details: Travel dates, number of guests, specific tour preferences, and any special requests.
  • Payment Information: While we do not directly store credit card details, secure third-party payment processors will collect necessary information to complete your transactions.
  • Communication Data: Content of messages, emails, or calls when you interact with our customer service.
  • Testimonials and Reviews: Any feedback, reviews, or testimonials you choose to share on our site.
• Automatically Collected Information:
  • Usage Data: Information about how you access and use our online platform, including IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For more details, please refer to our Cookie Policy below.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and manage our luxury tour services.

• To Provide and Maintain Our Service: Process bookings, manage your account, and fulfill your selected tour packages.
• To Personalize Your Experience: Tailor our tour offerings and recommendations based on your preferences and previous interactions.
• For Communication: Send booking confirmations, updates, essential service announcements, and respond to your inquiries.
• For Marketing and Promotion: With your consent, send you promotional materials about new tours, special offers, and events that we believe may be of interest to you. You can opt-out at any time.
• To Improve Our Service: Analyze usage patterns, conduct research, and gather feedback to enhance our online platform, tour offerings, and overall customer experience.
• For Security and Fraud Prevention: Protect our platform and users from fraudulent activities and ensure compliance with our terms and conditions.
• For Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

• With Service Providers: We employ third-party companies and individuals to facilitate our service, such as payment processors, tour operators, IT service providers, and analytics providers. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered in this policy.

4. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include encryption, firewalls, and secure data storage practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Lodge a Complaint: You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request within one month.

6. Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our service is not intended for use by individuals under the age of 18 (Children). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by writing to us at:

Luxury City Tours LLC
Dubai Design District
Building 4, Office 101
Dubai, United Arab Emirates